Hi Everybody,
If a stranger hand over you a candy, you might ask why. The same instinct applies to a phone company. If someone keeps bugging you with this special, that new year plan, you'd better watch your pocket.
I sold my credit card to this shrimp company called 世界通 last summer. The first month I was ripped off 24$ for a 5 minutes call to China. It was explained as "blah, blah, blah". "Ok, everybody makes mistakes, I can accept that". However, this is just a beginning. On October 2003, they robbed me three times from my credit card, and the outrage is not just the double charge, but all the difficulty to get them talk to you. If you were told to hold the line for more than an hour, and you are not running out of steam, you are lucky to have your turn to throw crap on them. Remember this! Don't push your luck to ask for a refund that you won't get . I have used out my extrordinary patience to call them month after month, and I am not getting my money back till March, maybe in 2005.
I don't understand why somebody picked up Rogers as the bashing snake. Compared to 世界通，Rogers is just a giant with clumsy hands, but 世界通 is a clumsy dwarf with giant hands.
After all, Rogers cares about their credibility and reputation. I believe you will get your money back if it is truely a mistake on your bill. The rule for this kind of dispute in Canda is simple: keep complaining until you get what you want.
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MILK
2004-01-28 23:11
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我家的roger HI speed Internet 每周都要出现3-4次毛病!上次来修,修了四天才修好!Shoot!
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