TD is bad! So is TD visa!
I had a business account with TD. And they gave me $1000 over-drawn limit on that account with no additional fee at first. But about one year later, I found a few unknow charges for two or three consecutive months. About $10 or $12 each time I remember. I called them, they said that $1000 over-drawn has a plan fee. That charge is that. I told them when I opened the account, I was clearly told the business account has a $9.99/month fee, and that's all, nothing else, and I still have the original agreement with me. I'm not so stupid to pay $10-12/month for just $1000 over-drawn limit. If they give me $100000 over limit, maybe It worth $12/month. I faxed the agreement to them. Then they said it has been changed, they already sent letter to notice me. God damn it! I never had that letter! And I have my own home, not a sharing rent house! Not likely losing letters a lot. Then I went to the branch, tolked with the banker who opened that account for me, he credited those charges to me.
The second time, I ordered some checks for that business account. I was told $95 will be debited from my account for 200 checks. A few weeks later, I received a package from them, not only 200 checks inside, but also a signing pen and a check case. I was happy at first: the case holding the checks with a pen inside makes everything looks so professional, and makes me feel like a big boss. But my happiness soon gone when I got the new bank statement. The charge on that package is $136. That means they charged me over $40 for a pen and a plastic check case. Seems too expensive! And actually, I never ordered those damn things!
And, by the way, if you pay a credit card with a check in a bank branch, all other banks will take the same day as pay day. No interest will be charged after that day if your check has no problem eventually. But TD is an exception. TD visa will keep on charging you 5 business days interest, even you pay your balance in a branch. What a crazy!
I had similar experience with TD.
They paid out over $400 from my account to a creditcard company that I never known. I called them about 15-20 times they always said they will investigate.
I think they finally paid attention when I said I wanted to sue them if it is not solved TODAY. A supervisor apologized and correct that transaction.
I think TD has relatively lower service fee(comparing to RBC), more branches and longer service time. But also provide lower quarlity services.
My uncle had problem with TD Bank too. TD bank closed his branch and moved all accounts to another branch but it did not make the necessary change to redirect his automated deposit and payment to the new branch. It took a long time for my uncle to make everything right and TD never admit it was its fault.
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