Noticed that there were some discussions about the terrible experiences with Bell Phone Service on this BBS before. Never thought it would happen to myself.
Well, Nightmare came !!!
Several months ago, we were thinking to move to another house in the same city. So we called Bell to see whether we can keep the same phone number, the answer was no. That was fine. Days later, we called again and told Bell that we will move and see what the number we will get. At this point, the nightmare started!!!
The new phone number we would have ended with the two digits that most of the Chinese don't like. So I said to the Rep.(male) then that we didn't like this number, and could we have another choice? The answer was: " I knew your people don't like this number, but I am sorry, this is the number you are going to get!....Unless you pay extra dollar to get another number." I was so pissed. You know why? Please notice, I didn't tell him which digit I don't like. However, he perfectly knows Chinese culture. I won't say he intentionally picked that number for me, but his answer, tone and attitude really made me mad. Conversation with him continued; I asked him whether I would get the different phone number if I call in several days later. (Because I was thinking someone else might take this number soon). He purred: " ...this number will be waiting for you, and even, this number is taken, it is highly possible that you would still get those digits...". I immediately finished the talking with him, and told him I would terminate the phone service with Bell.
Note: Later on that day, I was told by another Bell Rep.(a much nice lady), she said to me I could try to call on different days to see whether there is a good number coming up. But officially, Bell will never tell you to do this way.
In the next several days, it almost drive me crazy:
1st, waiting: you hang on the line easily up to half hour listening the music before you can speak to a real person.
2nd, they transfer you to different departments to verify your status, and in between, please enjoy the music. The Bell customer service system seems to be very disorganized, information is not shared among the different deparments.
3rd, Bell call centre may have the different working shift, in some cases, one Rep puts the issue at his/her service record, the other Reps may not open that for you, you have to wait for that guy coming back.
4th, not to mention that everytime you go through that "wonderful", Lengthy and Complicated Voice Activated Answering system.....
Finally, days later, I managed to disconnect the phone line and terminated phone service with Bell. What a feat! Exhausted!
But wait, story have not ended yet!
Moved to new house, took severy weeks to settle down everything. Not so many friends here, my wife and I each has the working cellphone, so sufficient!
Just about the time to relax. a letter mail came from Bell, opened the envelop. What!!!??? I should pay over $100 for the new Bell phone line, and the phone number is, oh, I remembered, it is the number which I refused to accept months ago.
Called in to find out; "Sir, our record shows that your wife placed order with us....." ...... " Sorry, there was no information showing when this order was placed, ..., things were done verbally, so we don't have any further information on that. I am sorry, we are not able to solve this. ..Oh, yeah, please check with your wife, she might forget to tell you that...". " ...You should trust us, you should have confidence with us..."
Speechless, I guess I have no other choice but to pay. Just let you know, I terminated Bell phone again. But, wondering whether months later there will be another Bellphone bill come in...
Bell Canada did a lot similar cheating to me and many of my freinds.
I just want to suggest everyone does not use their service.
There are a bunch cheaters there.
林枫：民众对Bell公司的意见多多