Ask Apple, what is the serial number for the phone sent out, then they can check. If Apple cannot give the number, this means the phone did not ship out, and with this serial number, Apple can track where the phone is, and confirm if Mr. Lu says is right or Wrong. Apple does not provide the serial number means that Apple really did not ship the phone.
we live in possible world. everything is possible. human is comparing to machine. it is mistakes.
each character can make mistake. counter picking is clear and cut
华人夫妇网购iPhone7却收到空盒子 苹果不认账