In January 10, 2017, the weather was very harsh. The heavy snow was followed by heavy freezing rain. After I finished my work, I was getting wet on the way home. I was hurry to go to my apartment and wanted to have a hot drink. When I went to home, there was no electricity. I thought it may caused by terrible weather, but my neighbors had lights on. I believed it might by my unit power supply problem. I asked my building manager, he told me there was a guy from ENERCARE came. The power was disconnected by ENERCARE. The manager called ENERCARE, a lady picked the phone was very strong to tell us ENERCARE did not receive any payment. My utility is include in rent. I felt very angry. After I kept calling and told them it was a mistake, they finally sent a guy came to connect after three hours. I was hungry and can not go out because outside was very slippery. The freezing rain was very heavy. I really need to rest for my next morning work for my living, but I lost my time to relax because their shut down action.
Later, I found out that a tower beside my building. There is a same apartment number in that building. The person did not pay the bill. I can not image that the company has a such mess management. They do not know their service location.
So far, they still do not feel guilty for making me suffer for three hours.
天气这么冷安省1400户被断电 厅长写信求情