林枫：民众对Bell公司的意见多多

我和bell也有2年多关于上网问题的惨痛纠缠，不堪回首，说起来一叵布长， 不说也罢。每次打电话，我真是对Bell接电话的用骂的，不知它们还想不想在多伦多混了？虽然我们是华语社群，但也不用摄于他们主流大公司的淫威之下，每一个不公平的case都应和他们理论到底，媒体曝光，律师交涉，直到Bell倒闭或改变为止。现在我要是听到有人cold call跟我推荐bell有什么优惠计划要我用，我竟然都会血压直飚。我在想，像我这么一个本性宽容的人，怎么会被Bell逼成这样了？唉！我真是了解和他们纠缠的时间，金钱，精力上的代价，希望Bell不要再害人！！！

自从安装电话, BELL就将我的电话号码和姓名印到了电话号码本上,这等于公布了我的个人信息; 从此招来无数次推销广告的骚扰.有的在晚上11左右还给你打电话;有时刚睡下就被推销的电话惊醒,搅的你几乎一夜都难以入眠. 我问过 BELL 公司:为什么不经过我们的同意就将个人的电话号码刊登在电话号码本上? 我想取消应如何办理? 没想到对方说:那是自动刊登上去的,想取消, 得付费!!!一年需付多少刀,我记不清了,因为我听到他们的回答时,已经气得不知道东南西北了.天下还有如此不讲理的事情吗???!!! 我不明白BELL的作法是不是合法的? 难道我不同意公开我的个人信息还要付费吗?难道我不希望再受电话骚扰,还要向BELL交钱吗???!!! 恳请各位指教.谢谢了!

我刚来就与贝尔打交道，2个礼拜，5个电话才搞定。我觉得它是个垃圾。自此我就停用bell服务。

贝尔说话：你丫再有意见，我罢工了！

Noticed that there were some discussions about the terrible experiences with Bell Phone Service on this BBS before. Never thought it would happen to myself. Well, Nightmare came !!! Several months ago, we were thinking to move to another house in the same city. So we called Bell to see whether we can keep the same phone number, the answer was no. That was fine. Days later, we called again and told Bell that we will move and see what the number we will get. At this point, the nightmare started!!! The new phone number we would have ended with the two digits that most of the Chinese don't like. So I said to the Rep.(male) then that we didn't like this number, and could we have another choice? The answer was: " I knew your people don't like this number, but I am sorry, this is the number you are going to get!....Unless you pay extra dollar to get another number." I was so pissed. You know why? Please notice, I didn't tell him which digit I don't like. However, he perfectly knows Chinese culture. I won't say he intentionally picked that number for me, but his answer, tone and attitude really made me mad. Conversation with him continued; I asked him whether I would get the different phone number if I call in several days later. (Because I was thinking someone else might take this number soon). He purred: " ...this number will be waiting for you, and even, this number is taken, it is highly possible that you would still get those digits...". I immediately finished the talking with him, and told him I would terminate the phone service with Bell. Note: Later on that day, I was told by another Bell Rep.(a much nice lady), she said to me I could try to call on different days to see whether there is a good number coming up. But officially, Bell will never tell you to do this way. In the next several days, it almost drive me crazy: 1st, waiting: you hang on the line easily up to half hour listening the music before you can speak to a real person. 2nd, they transfer you to different departments to verify your status, and in between, please enjoy the music. The Bell customer service system seems to be very disorganized, information is not shared among the different deparments. 3rd, Bell call centre may have the different working shift, in some cases, one Rep puts the issue at his/her service record, the other Reps may not open that for you, you have to wait for that guy coming back. 4th, not to mention that everytime you go through that "wonderful", Lengthy and Complicated Voice Activated Answering system..... Finally, days later, I managed to disconnect the phone line and terminated phone service with Bell. What a feat! Exhausted! But wait, story have not ended yet! Moved to new house, took severy weeks to settle down everything. Not so many friends here, my wife and I each has the working cellphone, so sufficient! Just about the time to relax. a letter mail came from Bell, opened the envelop. What!!!??? I should pay over $100 for the new Bell phone line, and the phone number is, oh, I remembered, it is the number which I refused to accept months ago. Called in to find out; "Sir, our record shows that your wife placed order with us....." ...... " Sorry, there was no information showing when this order was placed, ..., things were done verbally, so we don't have any further information on that. I am sorry, we are not able to solve this. ..Oh, yeah, please check with your wife, she might forget to tell you that...". " ...You should trust us, you should have confidence with us..." Speechless, I guess I have no other choice but to pay. Just let you know, I terminated Bell phone again. But, wondering whether months later there will be another Bellphone bill come in...

通过本地市议员去交涉。